Retail & CPG Sector

Overview

Our sales AI solution which is part of our operational AI solution suite is designed to create an operating systems for sales reps which help them to bring the correct context in there sales pitches.

Sales reps need exact context to makes the pitch fruitful. Our solution here combines data from customer's intent, product, past sales activity and feeds the sales rep with most up to date context so he can use it in his pitch.

Challenge

Sales reps need to understand what are hot, medium and cold customers. They need to know what to sell, whom to sell and when to sell?

This means they should be up to date with customer intelligence, go through customer linked in profile, customer announcements, customer's actions,..etc. Also, they should know which product are reaching their service agreement and how we can make a good offer to them.

Results

Based on the contextual knowledge extracted by various internal and external sources about the customer, product life cycle information and active customer intent the AI agent would recommend how to pitch.

Sales AI agent unify this diverse data sets into one model and then use it for AI training which will then be used by sales rep to deliver high quality and up to date pitches to its clients. This has significantly reduced the burden of capturing all the information and extracting knowledge from them..